Your AI receptionist is a true member of your front desk team, specially trained for your property. Unlike generic solutions, your voice agent knows your hotel perfectly: its rooms, services, history, and special touches. It greets every caller with the warmth and professionalism that define Swiss hospitality, while knowing when to hand over to your human colleagues for requests that need a personal touch.

Swiss hospitality keeps breaking records: 42.8 million overnight stays in 2024 (+2.6%), then a historic winter 2024/2025 with 18.5 million stays and a summer 2025 exceeding 25 million stays for the first time (source: Federal Statistical Office, 2025). Facing this growing demand and a structural shortage with 5,700 vacant positions in Q1 2025, hoteliers are looking for reliable, available, and perfectly trained colleagues.

A chatbot responds in writing, often impersonally. Your AI receptionist picks up the phone, truly listens, understands nuances, and responds with a warm voice that reflects your property's soul. And if a request exceeds its abilities, it knows exactly which team member to transfer the call to.

We use the most advanced voice technology on the market in 2026, capable of perfectly understanding Romand French, Ticino Italian, High German, and accents from around the world. Your AI colleague naturally adapts to each caller.

Every property has its character, traditions, and unique way of welcoming. That's why we created a comprehensive training process with over 375 customization points. You choose your colleague's name, tone of voice, way of speaking. You share everything: history, favorite rooms, chef's recommendations, neighborhood secrets.

Absolutely. Whether it's a cozy chalet in the Alps or a Geneva palace, your virtual receptionist adopts the tone that suits you. Four communication styles are available: formal and prestigious, professional and warm, friendly and relaxed, or authentic and welcoming.

Our 12-step training form allows you to share all your property's knowledge: environment and access, room types, schedules and services, restaurant and specialties, spa and treatments, local activities.

Of course, your colleague evolves with you. New menu? Renovation? Partnership with a local guide? You update its knowledge with a few clicks from your dashboard. Changes are immediate.

Your AI receptionist is trained for discretion. It only communicates the information you've shared with it. For sensitive requests like negotiated rates or complaints, it naturally offers to transfer the call to the appropriate team member.

In Switzerland, employer costs for a night receptionist range from CHF 6,500 to 9,500 per month. Your AI colleague joins your team from CHF 900 per month, freeing your human talents for what they do best: in-person reception, solving complex situations, those moments where the smile makes all the difference.

Your AI receptionist can welcome your guests in 30 languages with excellent voice quality. Depending on your plan, you choose the priority languages for your clientele: 4 languages (Essential), 12 languages (Pro), 20 languages (Elite), or all 30 languages (Infinity).

Your colleague naturally detects your guest's language from the first words and adapts instantly. If a Swiss German couple starts in High German then hands the phone to their English-speaking friend, your voice agent follows the conversation without losing track.

The Swiss market is pioneering. With 42.8 million overnight stays in 2024 and consecutive records, quality standards have never been higher. Facing hiring difficulties (44% of hoteliers struggle to find qualified staff), integrating AI colleagues is no longer a futuristic option but operational reality.

Your voice agent masters the three main national languages: French, German, and Italian. It understands regional nuances and always responds appropriately. Better yet, it knows your region: directions to your property, local activities, partnerships with neighboring businesses.

Your AI receptionist is trained to recognize its limits, and that's its greatest quality. Faced with a complex request, a delicate complaint, or simply a guest who wants to speak with a human, it transfers the call immediately to the right person. You define the rules: main reception, concierge, management, restaurant, spa...

That's one of its main talents: your AI colleague can welcome up to 100 callers simultaneously, never making anyone wait. That's the equivalent of 100 receptionists available 24/7.

We chose the best voice technology available in 2026. Your AI receptionist's voice is natural, warm, with intonations that truly reflect attention to each caller. It's not a robotic voice, but one that embodies hospitality.

Call transfer is at the heart of our philosophy: your voice agent and human colleagues form a team. You configure scenarios according to your needs. From the Pro plan, your team receives a conversation summary to continue without making the guest repeat themselves.

Trust is the foundation of hospitality. Your main database is hosted in Switzerland, in Zurich. We comply with the Swiss nFADP and are GDPR compliant. No audio recordings are stored: only text transcripts are kept for a maximum of 90 days for quality monitoring.

Your main database, i.e., property configuration and customer information, is hosted in Switzerland. Our infrastructure is deployed in Europe. Data transfers to international partners are governed by recognized legal mechanisms.

Yes, Pregia was designed to fully comply with the new Data Protection Act that came into force on September 1, 2023. Transparent information, minimized collection, defined retention period, guaranteed access rights, enhanced security.

No. Conversations are never recorded as audio. Only text transcripts are kept for request tracking, for a maximum of 90 days. This approach respects the data minimization principle.

Your account benefits from multiple protection levels: secure login via one-time email code, authentication via Google or LinkedIn, with the option to enable two-factor authentication via an app (Google Authenticator or similar). You can also set up passkeys (Face ID, Touch ID, Windows Hello) for passwordless login. Recovery codes are available if you lose access to your 2FA app. Every sensitive action is logged, passwords are encrypted, sessions expire automatically. Your property's security is our priority.

Integration happens in 5 simple steps. Step 1: Registration and plan selection. Step 2: Verification of your property. Step 3: Adding your credit card (no charge during the 30-day discovery period). Step 4: Training your colleague (about 30 minutes). Step 5: Immediate assignment of your local number.

Of course, that's essential. For 30 days, you discover your AI colleague in real conditions with the minute quota included in your plan. Test different scenarios: information requests, room questions, directions, multilingual requests, transfers to your team.

Hospitality is undergoing a profound transformation. 76% of hotels plan to integrate AI colleagues into their teams. 58% of guests believe this evolution improves their experience. 87% of routine requests are resolved without involving the human team.

Recent studies are encouraging. Properties that have integrated an AI colleague report a 25% reduction in request handling time. 69% of guests are more likely to return after a personalized reception experience. Response time drops from several minutes to a few seconds.

Swiss hospitality is adapting pragmatically. Both major chains and independent properties are investing in digital tools to maintain competitiveness. Automated phone reception, digital guest relations, and voice technology-enhanced multilingualism have become strategic assets. This evolution doesn't replace Swiss hospitality expertise, it amplifies it by allowing teams to focus on the in-person guest experience.

By 2035, most guest requests will be handled by AI colleagues, freeing human teams for high-value interactions. Voice commands will become natural for room control. The future belongs to those who can combine technological excellence with human warmth.

Your AI receptionist was born in Switzerland, for Swiss hospitality. Your colleague understands the excellence standards, masters the national languages with their nuances, and your data is hosted in Zurich. Prices are in CHF, no surprises. It's a local partner who understands your challenges.

Never. Your voice agent joins your team to strengthen it, not replace it. It handles repetitive calls like schedules, services, directions, and availability, while your human colleagues focus on what makes the difference: in-person reception, the smile at arrival, solving delicate situations.

Absolutely, you keep full control. One click in your dashboard is enough to activate or pause your AI receptionist. During peak times, activate it. When your reception is available, pause it. Only actual conversation minutes count against your monthly quota.

Your new team member is ready in minutes. Registration and training take about 30 minutes: 5 minutes to create your account, then 20-30 minutes to share knowledge via our 12-step form. Your local number is activated immediately.

This is where collaboration shines. Your AI receptionist is trained to recognize when a situation exceeds its abilities or when a guest simply wants to speak with a human. In these cases, it smoothly transfers the call. From the Pro plan, your team receives a conversation summary.