It depends on the size of your property and your needs. Essential is perfect for small hotels and B&Bs wanting warm 24/7 phone reception. Pro is for properties with regular call volume who appreciate message taking and multi-channel alerts. Elite is designed for premium hotels that want their virtual receptionist to take reservation requests and offer guests a multi-channel concierge. Infinity supports hotel groups with centralized management of all properties. Whatever you choose, your human team always keeps control and can take over at any time.

We chose the best voice technology available in 2026 so your callers experience authentic hospitality. Lola's or Nolan's voice is warm and natural, reflecting the hospitality you offer in person. Combined with 100% Swiss hosting in Zurich and full nFADP/GDPR compliance, you get a voice colleague that worthily represents your property. And if a situation requires human intervention, the transfer is immediate to your chosen department.

Your return on investment is built on three concrete pillars. First, cost optimisation: compared to a night receptionist (6,500+ CHF/month with social charges), your voice agent starting at 900 CHF/month provides round-the-clock availability at a lower cost. Second, additional revenue: automatic upselling (room upgrades, spa, restaurant, late check-out) generates income that can cover your entire subscription. Third, and most importantly: your team, freed from 85% of routine calls, can fully dedicate themselves to in-person hospitality. Staff available for your on-site guests, impeccable service day and night, and additional revenue: it's an investment that pays for itself quickly.

During the trial, you get full features and minute quota of your chosen plan. A credit card is required at registration but no charge is made during this period. If you cancel before the 30 days end, you won't be billed. Without cancellation, the subscription starts automatically. Important: if you change plans during the trial (upgrade or downgrade), this ends the trial period and billing for the new plan begins. If you reach 100% of your quota before trial end, your agent is temporarily paused. You can then activate your paid subscription or wait for trial end for automatic reactivation.

The annual plan gives you 2 months included compared to monthly payment. Payment is made once for the full year. For example, the Pro plan at 1,900 CHF/month costs 19,000 CHF/year. You get the same features and monthly quota. A reminder is sent 30 days and then 7 days before renewal.

Absolutely. If you want to upgrade, the change is immediate and you only pay the prorated difference for remaining days. If you want to downgrade, the change takes effect at the end of your current billing cycle. You keep all features of your current plan until that date. This flexibility lets you adapt your plan to your evolving needs.

The Infinity plan (on quote) is designed for hotel groups: no monthly subscription — you only pay for your consumption, per minute, at a tiered decreasing rate: the higher your monthly call volume, the lower the per-minute price. A single contract covers all your properties, which you add freely. Talk to the founder to receive the rate grid and your quote.

If you cancel one Infinity property and still have others, your Infinity contract continues without any service interruption for the remaining properties. Any billing change is prorated according to the terms of your quote. You will receive a confirmation email detailing the change.

Your virtual concierge recognises a regular caller by their phone number, from the first ring: it greets them by name and remembers their past requests, their favourite room, their food allergies, their usual arrival time. A call from a withheld number or from a different phone is not matched: your agent then handles the conversation normally, without recognition. This feature is included in every plan.

You have access to 30 languages and select those matching your clientele. Essential allows 4 languages, Pro 12, Elite 20, and Infinity all 30. You can modify your selection anytime from your dashboard. Your virtual receptionist automatically detects the caller's language and responds in that language if it's part of your selection. A real advantage for welcoming your international guests.

With Essential, your voice agent does not take messages itself. If reception is open, it transfers the caller straight to your team. If reception is closed, it does not transfer to a line that would ring out: it states the reopening time and invites the caller to ring back then. From Pro upwards, your AI receptionist automatically collects messages: caller's name, purpose of the call, details of the request. You then choose your preferred notification channels: Email, Push, SMS, WhatsApp, or all four. Your team can handle every request first thing, with no call left unanswered.

Your virtual concierge greets the caller, understands their reservation request and collects all the necessary information: dates, number of guests, contact details. The request appears immediately in your dashboard, where your team confirms, modifies or declines it. You keep full control over every reservation.

That's the core of our philosophy. Your AI receptionist handles about 85% of routine requests: information, hours, directions, common questions. But as soon as a caller wants to speak to a human, or in complex situations (complaint, special request, negotiation), the transfer is immediate. You configure as many destinations as needed: reception, concierge, restaurant, spa, management... From Pro, your team receives the conversation summary so the guest doesn't repeat themselves. Your virtual colleague knows its limits - that's its greatest quality.

With Essential, you receive a summary of each call by email and push notification (browser, mobile, desktop): duration, detected language, purpose and action taken (transfer, information given, etc.). From Pro, you also get automatic message taking and alerts on all channels: Email, Push, SMS and WhatsApp. Each time a caller leaves a message or makes a specific request, you're notified instantly on your preferred channel. Your team can react quickly, even on the go.

Yes, proactive calls (pre-arrival, welcome, post-stay) are counted towards your monthly quota just like inbound calls. Only effective conversation minutes are counted. If your guest is unavailable during an outbound call, they can request a callback at their preferred time, and your agent automatically schedules the follow-up.

Your voice agent adapts intelligently. If the guest indicates they are unavailable, the agent offers to call back at their preferred time. Once the time is confirmed, the callback is automatically scheduled and executed at the agreed time. If the call reaches voicemail, a short voice message is left with the essential information.

Starting from the Elite plan, your guests can chat with your virtual concierge via WhatsApp and via a chat widget embedded on your website. The concierge uses the same knowledge engine as the voice agent: it knows your property, services, schedules and can answer questions, take reservations and forward requests to staff. A unique QR code is generated for your hotel, and the webchat widget can be installed with a single line of code on your website.

Three steps to complete in a single call to your phone carrier: (1) Create a second reception line so your agent can transfer calls to your team. (2) Redirect your main number to the AI number assigned to you at the end of the configuration. (3) We also recommend setting up Call Forward No Answer (CFNA) with a 15 to 20 second delay, so that if our service is unavailable, calls are automatically redirected to your main reception number. All three requests can be made in a single call to your carrier.

Your virtual colleague monitors your usage and alerts you at 80% and then 95% of quota. If you reach 100%, reception continues normally with a surcharge of 1.00 CHF per additional minute, billed at month end. You can also upgrade to the next plan anytime (prorated billing) if that's more advantageous. We support you to find the best solution.

Yes, minutes are counted throughout the entire call duration, including during transfer to your team. Proactive guest calls (pre-arrival, welcome, post-stay, callback requests) are also counted towards your monthly quota. That's why our self-serve plans include generous quotas (2,000 to 9,000 minutes depending on plan), while the Infinity plan (custom quote) has no minute cap and is billed on a usage basis.

Yes, you can invite your team members with 3 access levels: Owner (full access to billing, configuration and account management), Manager (configuration, data and team management) and Collaborator (view calls and guest requests). Each member receives their own credentials and permissions are managed per property. All plans include this feature.

All our clients have access to Rebecca, our virtual assistant available 24/7 to answer your questions. For more complex inquiries, our team responds by email within 24 hours maximum. Infinity clients also enjoy a monthly personalized call with the founder to optimize their configuration, analyze statistics and adjust settings to their evolving needs. You're never alone.

Yes, you can pause your subscription at any time from your dashboard. The pause is limited to a maximum of 3 consecutive months. During the pause, no charges are made and your voice agent no longer answers calls. You will receive a reminder email 7 days before the end of the pause period. If you do not reactivate your subscription within 3 months, it is automatically cancelled and your dedicated phone number is released. You can reactivate your subscription at any time during the pause.

Yes. When you cancel your subscription, it remains fully active until the end of your current billing cycle. Your voice agent continues to answer calls and all features remain available. During this period, you can cancel your cancellation request at any time from your dashboard ("Reactivate" button). Reactivation is immediate, with no fees or penalties. Once the end-of-period date is reached, the cancellation is final.

We apply a progressive procedure to give you time to resolve the issue. For the first 21 days, your service continues normally (you receive email reminders). After 21 days, advanced features (outbound calls, campaigns, webchat, WhatsApp chatbot) are temporarily restricted, but your voice agent continues to answer calls. After 28 days, the voice agent is suspended. After 90 days without resolution, the subscription is automatically cancelled. You can resolve your payment at any time via the Stripe client portal accessible from your dashboard, and your service is immediately restored.

You can permanently delete your account from Settings > Security. This action results in the immediate cancellation of all your active subscriptions (regardless of status), the release of all your phone numbers, and the deletion of all your data (configuration, call history, contextual memory, VIP profiles) within 30 days. Billing data is retained for 10 years in compliance with Swiss legal obligations. Before deleting your account, you can export your personal data from the same area. This action is irreversible.