1. Purpose

These Terms of Sale (ToS) govern the sale of services offered by Pregia, a conversational artificial intelligence platform for hospitality professionals.

By subscribing to any of our services, you unreservedly accept these ToS as well as our Terms of Use.

2. Our Plans

2.1. Available Plans

Pregia offers four subscription plans:

2.2. Contextual Memory

Included in all plans, contextual memory allows your AI receptionist to recognize regular callers and remember their preferences between calls.

2.3. Voice Customization

In the configuration form, you choose:

• Communication style (professional, casual, high-end / luxury)
• Voice gender (feminine or masculine)
• Main language (greeting language of your agent)
• Desired languages (according to your plan)
• Your voice agent's first name (customizable, default: Lola or Nolan)

Your AI voice agent automatically selects the most natural voice available for each language via latest-generation high-definition voice synthesis.

2.4. Available Languages

Pregia offers 30 languages to allow your establishment to welcome international clientele. The number of available languages depends on your subscription plan.

Complete list of 30 available languages:

2.5. Eligible Countries

Pregia is available in 5 countries (Switzerland, France, United Kingdom, United States, Canada) where we can assign a dedicated phone number to your establishment.

2.6. Google Maps

Google Maps API is included in all plans to provide location information and local suggestions (restaurants, attractions, transportation).

For the Infinity plan, Google Maps is configured to manage multiple addresses (one property per configuration).

2.7. Prices and VAT

Prices are shown in Swiss francs (CHF), including all taxes.

Clients established outside Switzerland may be subject to different VAT rules depending on their country of residence.

Pregia reserves the right to adjust its prices at any time. New prices will only apply to new subscriptions or renewals after 30 days prior notice.

2.8. Message Taking and Notifications

Automatic message taking is a feature reserved for Pro, Elite and Infinity plans. Essential clients do not have access to this feature.

2.9. Simultaneous Call Processing Capacity

The Pregia platform is designed to handle a high volume of incoming calls. Each establishment benefits from a processing capacity of up to 100+ simultaneous calls.

2.10. Automatic Upselling

The Automatic Upselling feature is available for Pro, Elite and Infinity plans. It allows your AI voice agent to naturally suggest additional services to your guests during phone calls.

2.11. Advanced v2 Features

The following features are available depending on your subscription plan:

3. Free Trial Period

3.1. General Principle

All new clients benefit from a 30-day free trial period. A credit card is required upon registration to activate your trial, but no charge is made during this period.

At the end of this period, if you do not cancel, the subscription starts automatically according to the chosen plan.

3.2. Access to Features During Trial

During the 30-day free trial period, you benefit from all features and minute quota corresponding to the plan you selected upon registration.

3.3. Plan Change During Trial

Any request to change plan (upgrade or downgrade) made during the free trial period results in the following consequences:

By making a plan change during the trial, you acknowledge having read these conditions and expressly consent to them.

3.4. Exceeding Minute Quota During Trial

If you reach 100% of the minute quota included in your trial plan before the end of the 30 days:

Unlike paid subscriptions, no additional charge is billed for quota overages during the trial period. The service is simply suspended until subscription activation or end of trial.

3.5. General Conditions of Free Trial

• One free trial per company (identified by its official identification number: IDE in Switzerland, SIRET in France, Company Number in the UK, EIN in the USA, BN in Canada)
• Only the first establishment benefits from the free trial
• Full access to all features of the chosen plan for 30 days (subject to available minute quota)
• Automatic email reminder 7 days before the end of the trial
• The Infinity plan does not include a free trial period: consumption-based billing applies from activation (see article 10)

You can cancel your trial at any time from your dashboard without fees or commitment.

4. Subscription and Payment

4.1. Subscription Methods

Subscription is done online via our platform. You will need to provide complete and accurate information, including your contact details and those of your establishment, as well as a valid business identification number for verification (IDE in Switzerland, SIRET in France, Company Number in the UK, EIN in the USA, BN in Canada).

The Client is responsible for configuring their phone line in accordance with the instructions provided in the configuration form, including: (1) creating a second reception line for call transfers, (2) redirecting their main number to the AI number assigned by Pregia, and (3) the recommended setup of Call Forward No Answer (CFNA) with a 15 to 20 second delay. Pregia shall not be held liable for any malfunction resulting from absent or incorrect phone configuration by the Client.

4.2. Accepted Payment Methods

• Professional credit card (Visa, Mastercard, American Express)

4.3. Billing

For monthly subscriptions, billing occurs on the day of your subscription each month.

For annual subscriptions, billing occurs once a year on the anniversary date of your subscription.

5. Duration and Renewal

Subscriptions are taken out for a duration of one month (monthly subscription) or one year (annual subscription).

Subscriptions automatically renew at their expiry, unless cancelled by the client before the renewal date.

For annual subscriptions, Pregia will send a reminder email 30 days before the renewal date, as well as a second reminder 7 days before expiry.

You can cancel your subscription at any time from your client area. Cancellation will take effect at the end of the current period, without pro-rata refund.

6. Subscription Changes

6.1. Upgrade (moving to a higher plan)

Moving to a higher plan (upgrade) is effective immediately.

A pro-rata credit is calculated on the remaining time of your old subscription and automatically deducted from your new invoice.

6.2. Downgrade (moving to a lower plan)

Moving to a lower plan (downgrade) takes effect at the end of your current billing cycle.

You retain access to all features of your current plan until the renewal date. No refund or credit is granted for a downgrade.

The Infinity plan is not covered by self-service plan changes: switching from Infinity to a standard plan (or vice versa) is handled on request with Pregia, in accordance with the terms agreed in the quote (see article 10). Removing a property from the fleet remains free at any time from the dashboard.

6.3. Monthly to Annual

Switching from a monthly to annual subscription is effective immediately with a pro-rata credit for the remaining days of the current month.

You immediately benefit from 2 months free on your annual subscription.

6.4. Annual to Monthly

Switching from an annual to monthly subscription takes effect only on the annual renewal date.

No conversion is possible during the annual cycle. You will be notified by email of the effective date of the change.

7. Termination

7.1. Termination by Client

You can cancel your subscription at any time, without fees or justification, from your dashboard or by contacting our customer support.

Termination will take effect at the end of your current subscription period. You retain full access to the service until that date.

Upon termination, your dedicated phone number will be automatically released on the effective date.

7.2. Termination by Pregia

Pregia reserves the right to suspend or terminate your access to services in case of:

• Non-payment of amounts due
• Violation of Terms of Use
• Fraudulent or abusive use of services
• Illegal or unethical activities
• Provision of false or misleading information (including business identification number)

In case of termination due to client breach, no refund will be made.

7.3. Maximum Pause Duration

Pausing a subscription is limited to a maximum duration of 3 consecutive months.

Beyond this period, the subscription will be automatically terminated and the dedicated phone number released.

A reminder email is sent 7 days before automatic termination.

7.4. Reactivation before end of period

After a cancellation request, your subscription remains fully active until the end of your current billing cycle. The voice agent continues to answer calls and all features of your plan remain available.

You may cancel your cancellation request at any time before the effective date, directly from your dashboard ("Reactivate" button). Reactivation is immediate and your subscription resumes normally without interruption.

7.5. Account deletion

You may request the permanent deletion of your account from your dashboard (Settings > Security), in accordance with your data protection rights (nFADP Art. 32, GDPR Art. 17).

Account deletion is a separate action from cancelling an individual subscription. It results in the immediate and permanent closure of all your subscriptions and properties.

You may export your personal data before deletion from the same area (Settings > Security > "Export your data"), in accordance with the right to data portability (nFADP & GDPR Art. 15 & 20).

7.6. Payment failure and gradual degradation

In the event of a payment failure, Pregia applies a progressive degradation procedure in compliance with SaaS industry standards and Swiss contract law (CO Art. 107-109), providing you with a reasonable period to resolve the situation.

Recovery at any time: if you resolve your payment before automatic cancellation (D+90), your service is fully restored immediately: voice agent reactivated, features restored, no data lost.

Note: Stripe automatically retries the charge several times before the degradation procedure begins. You may also update your payment information at any time via the client portal accessible from your dashboard.

7.7. Access continuity and succession

The Customer undertakes to provide for a mechanism of access continuity to their Pregia account in order to avoid any blocking situation in case of prolonged unavailability of the owner (death, accident, medical incapacity, extended absence, internal conflict, departure from the company). Two mechanisms are made available:

• Invite a second owner from Settings > Team. Both owners have equivalent access and can act independently of each other.
• Designate an emergency contact from Settings > Security. This contact has no technical access to the account until the situation justifies it. They serve as a privileged reference during an access recovery procedure.

If neither of these two mechanisms is in place and a prolonged unavailability situation occurs, an authorized legal representative of the customer entity (executive, heir, mandated lawyer) may submit an access recovery request via the dedicated page receptionniste-ia.ch/continuite-acces.

Risk acknowledgment by the solo owner

When finalizing the configuration, if the Customer is the sole owner of their account and has designated neither a second owner nor an emergency contact, they are asked to explicitly confirm that they understand the continuity risk and commit to setting up one of the two mechanisms from their dashboard. This acknowledgment is recorded in our audit logs in accordance with nFADP and GDPR obligations (traceability of consent). A quarterly reminder is sent by email to solo owners until a mechanism is put in place.

Applicable law: access continuity is governed by the corporate and succession law of the Customer's jurisdiction. Pregia supports the following jurisdictions: Switzerland (nFADP, CC, CO), France (GDPR, Data Protection Act Art. 85), United Kingdom (UK GDPR, Companies Act), United States (RUFADAA, state corporate laws), Canada (PIPEDA, Law 25 Québec).

8. Refund Policy

8.1. During Trial Period

The 30-day trial period is completely free. Your credit card is registered but no charge is made.

If you cancel before the end of the 30-day trial, no billing will be made.

Exception: In case of plan change during the trial (see section 3.3), payment is triggered immediately and the no-refund policy applies from that moment.

8.2. After Paid Subscription Starts

Once the paid subscription has started (after the 30-day trial or following a plan change during trial), no refund is granted, whatever the reason given.

In case of cancellation, you retain access to the service until the end of your current billing cycle.

8.3. Exceptions

A refund may be granted only in case of:

• Major malfunction of the service attributable to Pregia and not resolved within 7 business days
• Billing error proven on our part (double billing, incorrect amount)

Any exceptional request must be sent by email to with supporting documents. Pregia commits to processing the request within 15 business days. contact@pregia.ch

8.4. Credits on Upgrade

On upgrade, a credit corresponding to the unused time of your old subscription is automatically calculated and deducted from your new invoice. This credit is not refundable in cash and can only be used for payment of Pregia services.

9. Minute Quota Management

9.1. Monthly Quotas by Plan

The quotas below include all calls handled by your AI agent, whether inbound (received by the agent) or proactive calls (pre-arrival, welcome, post-stay, callback requests). Only effective conversation minutes are counted.

• Essential: 2,000 minutes/month
• Pro: 5,000 minutes/month
• Elite: 9,000 minutes/month
• Infinity (on quote): no quota, per-minute billing (tiered decreasing rate based on monthly consumed volume, defined in your quote)

9.2. Automatic Alert System

Your AI agent automatically monitors your consumption and sends you email alerts:

• Preventive alert at 80%: Informational notification to anticipate
• Urgent alert at 95%: Notification with available options
• Notification at 100%: Information about switching to overage mode (paid subscription) or temporary deactivation (free trial)

9.3. Quota Overage : Paid Subscription

If you reach 100% of your monthly quota with an active paid subscription, your AI agent continues to answer normally without service interruption.

Additional minutes (Essential, Pro and Elite plans) are billed at CHF 1.00 per minute, added to your monthly invoice. For the Infinity plan (on quote), the per-minute rate is contractually defined in the quote (usage-based billing, tiered decreasing rate based on monthly volume) and prevails over this amount.

9.4. Quota Overage : Trial Period

If you reach 100% of your quota during the free trial period, the specific rules of section 3.4 apply (temporary deactivation of voice agent, no additional charge).

9.5. Upgrade to Avoid Overages

At any time, you can upgrade to a higher plan from your dashboard to benefit from a higher quota.

9.6. Minute Counting During Transfer

When your AI agent transfers a call to your reception or another number, minutes remain counted in your plan for the entire duration of the transferred call.

This billing is related to the telephone infrastructure (PSTN network) that maintains the connection bridge active to ensure call quality.

10. Infinity Plan — Multi-property

10.1. Principle

Infinity is a quote-based plan for hotel groups. It is governed by an individual quote which supplements these T&Cs and prevails over them in case of conflict.

10.2. Consumption-based pricing

• No monthly subscription: you only pay for the minutes consumed by your properties.
• Tiered decreasing per-minute rate: defined in your quote, it decreases by tiers as your monthly call volume grows.

Billing is monthly, by invoice (card or bank transfer). Any special conditions are set out in your quote.

10.3. Subscription and activation

10.4. Adding properties

Adding a property is free and immediate from your dashboard (dedicated phone number assigned automatically), with no new quote required: it is attached to your fleet contract.

Note: the applicable per-minute rate follows the decreasing grid of your quote, based on your monthly consumed volume.

10.5. Removing properties

Removing a property takes effect immediately: the voice agent is deactivated and the phone number released. Minutes already consumed during the current cycle remain billed.

10.6. Property removal and adjustment

Removing a property does not terminate the fleet contract.

As your monthly consumed volume decreases, the applicable per-minute rate may change according to the decreasing grid of your quote.

You will receive a confirmation email detailing the change.

10.7. Upgrading to Infinity from other plans

A client with properties on Essential, Pro or Elite may move to Infinity after a discussion with Pregia and acceptance of a quote. No forced conversion: without your agreement, your properties keep their current plan and pricing.

10.8. Eligibility conditions and minimum billing

Infinity is intended for groups with at least two properties, or for a single property with a sustained high call volume. For other profiles, Pregia directs the client to the most suitable standard plan (Essential, Pro or Elite).

The quote may include a minimum monthly billing amount: if the minutes consumed over the period amount to less than this minimum, the minimum is billed.

Pricing conditions (per-minute rate, minimum billing) may be periodically reviewed by mutual agreement, in particular upon contract renewal, based on the volume actually consumed.

11. Customer Support

11.1. 24/7 AI Support Assistant

All Pregia clients benefit from an AI support assistant available 24/7 directly accessible from the platform.

11.2. Email Support

For complex requests, all clients have email support with a maximum response time of 24 hours (business days).

Contact address: contact@pregia.ch

11.3. Monthly Follow-up Call (Infinity)

Infinity plan clients benefit from a personalized monthly follow-up call with the founder to optimize their configuration.

11.4. Summary by Plan

11.5. Human Support Hours

Human email support is available Monday to Friday, 9:30 AM to 6:30 PM (Swiss time, CET/CEST). The AI assistant remains available 24/7.

12. Warranties and Liabilities

12.1. Availability Guarantee

Pregia strives to maintain service availability of 99.5% on a monthly basis, excluding scheduled maintenance operations (notified 48h in advance).

12.2. AI Agent Performance

Our AI agent automatically handles up to 85% of level 1 customer requests without human intervention.

12.3. Limitation of Liability

Pregia cannot be held liable for:

• Loss of business, revenue or profits
• Indirect or intangible damages
• Failures related to telecom or internet infrastructure beyond our control
• Misuse of the service by the client

Pregia's liability is limited to the subscription amount paid by the client over the last 12 months.

13. Data Protection

Pregia commits to protecting your data in accordance with nLPD (Swiss law) and European GDPR.

Your data is hosted exclusively in Switzerland (Zurich) and Europe.

Audio policy: No audio recording is kept. Only text transcriptions are stored for a maximum of 90 days.

For more information, see our Privacy Policy.

13.5. Data Processing Agreement (DPA)

By accepting these ToS, you enter into a Data Processing Agreement (DPA) compliant with Swiss nLPD and Article 28 of GDPR.

14. Intellectual Property

All elements of the Pregia platform (source code, algorithms, design, texts, logos) are the exclusive property of Pregia or its partners.

Pregia® is a registered trademark with the Swiss Federal Institute of Intellectual Property (IPI) under No. 848790 (application No. 01516/2026, classes 9 and 42).

Any unauthorized reproduction, exploitation or use of the trademark or protected elements is strictly prohibited and subject to prosecution.

15. Changes to ToS

Pregia reserves the right to modify these ToS at any time.

Clients will be informed by email of any substantial modification at least 30 days before it takes effect.

Continued use of services after the new ToS take effect constitutes acceptance.

16. Applicable Law and Jurisdiction

These ToS are governed by Swiss law.

Any dispute will be brought before the competent courts of the canton of Vaud, Switzerland.

17. Ambassador Program

17.1. General Principle

Pregia offers an Ambassador Program allowing existing clients to recommend the service to other hospitality professionals and benefit from exclusive rewards.

17.2. Eligibility for Ambassador Status

Only active paying clients can become Pregia Ambassadors. Clients in the free trial period (30 days) are not eligible and do not have access to an ambassador code.

A unique ambassador code is automatically generated after the client's first payment (at the end of the trial period or following a plan change during trial).

The Ambassador Programme is reserved for the Essential, Pro and Elite subscription plans. The Infinity plan is excluded: as it is billed entirely per minute consumed, the "one free subscription month" reward has no equivalent. A referral made by an Infinity client is subject to a commercial arrangement defined in their quote, in accordance with article 10.

17.3. Ambassador Program Rewards

17.4. Reward Trigger Conditions

The Ambassador's reward is triggered only when:

• The referral signs up using the valid ambassador code
• The referral completes their free trial period (60 days)
• The referral makes their first payment and becomes a paying client

17.5. Ambassador Program Limits

• Maximum 12 referrals per year per Ambassador
• Cumulation possible up to 12 free months per year (12 converted referrals)
• A referral can only use one ambassador code
• Ambassador and referral must be distinct legal entities

17.6. Application for Multi-Property Ambassadors

For Ambassadors managing multiple properties, the free month applies only to the main subscription (the oldest or designated as main).

A client whose properties are all under the Infinity plan does not have access to the Ambassador Programme (article 17.2).

17.7. Non-Cumulation

The Ambassador Program cannot be combined with:

• Any other partner program
• Any current promotional offer
• Individually negotiated discounts

17.8. Access to Ambassador Status

During trial period: The "Become an Ambassador" section of the dashboard indicates that the program is not yet available. No code is generated until the client has made their first payment.

After first payment: The ambassador code is accessible directly from the dashboard ("Become an Ambassador" section) or in Settings > Ambassador Program for detailed referral tracking.

17.9. Abuse and Fraud

Pregia reserves the right to suspend or cancel rewards and Ambassador status in case of:

• Self-referral (same natural or legal person)
• Creation of fictitious accounts
• Abusive or fraudulent use of the program
• Non-compliance with these ToS

In case of proven fraud, Pregia may demand reimbursement of unduly received benefits and permanently revoke Ambassador status.

18. Contact

For any questions regarding these ToS:

• Email: contact@pregia.ch
• Website: pregia.ch