Account access continuity
If the owner of a Pregia account becomes unavailable (death, accident, incapacity, extended absence, internal conflict), this page describes the procedure to legitimately regain control of the account.
What keeps working
- ✓The voice agent continues to answer calls 24/7
- ✓Reservations are accepted and forwarded to staff
- ✓Email/SMS/WhatsApp notifications are sent
- ✓Data remains securely stored in Zurich
What requires intervention
- ⚠Modification of the agent configuration
- ⚠Plan change or cancellation
- ⚠Access to invoices and billing portal
- ⚠Account deletion or transfer
Required documents by jurisdiction
Select the country of incorporation of the entity owning the account
Switzerland
Swiss law · CC Art. 31 · Code of Obligations
For Swiss entities (GmbH, AG, sole proprietorship), access continuity is governed by Swiss corporate and succession law. We require a recent Commercial Register extract designating the new authorized representative.
Documents to provide
- Commercial Register extractLess than 3 months old, naming the new authorized representative
- General Assembly minutesWritten decision designating the new representative
- ID documentPassport or ID card of the requester
- Death certificateOnly if the reason is the owner's death
- Heir certificateIssued by the justice of the peace (for sole proprietorships)
Depending on case complexity, we may request additional documents after initial review.
Secure form · Instant email confirmation
Need help with your request?
If you have questions or if your situation doesn't match the form options, write to us directly.
security@pregia.ch