1
Train your colleague
About 30 minutes is all it takes to get started. The more time you invest in configuration, the more performant and profitable your agent will be for your hotel.
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Your new colleague's talents
Exceptional reception,around the clock
Exceptional reception,in the image of your property
Your AI receptionist embodies the excellence
of your property. And when needed, your
human team takes over.
Included in all plans
100+ simultaneous callsThe equivalent of 100 receptionists, around the clock
You will never miss a call again,
even if 100 customers call at once
Human receptionist
Physical limitation
1
call at a time
- ✗Missed calls during peak times
- ✗Waiting customers, frustration
- ✗Lost reservations
Lola & Nolan
Unlimited capacity
100+
simultaneous calls
- ✓Zero missed calls, ever
- ✓Instant response, even in high season
- ✓Every opportunity captured
Peak season, event, morning rush:
Your voice agent handles everything seamlessly.
Your team keeps control
Human handoverat any time
85% of requests handled automatically.
For the rest, your team takes over.
Transfer on demand
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Guest wants to speak to a human? Immediate transfer, no waiting, to their chosen department.
Complex requests
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Complaint, unusual situation, rate negotiation: your team takes over instantly.
Multiple destinations
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Reception, concierge, restaurant, spa, management, technical... As many transfers as departments.
Context transmitted
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From Pro, your team receives the conversation summary. The guest never repeats themselves.
It's teamwork
Your voice agent handles the routine so your staff can focus on the essentials: in-person hospitality and moments that matter.
Your new colleague operational in under an hour
About 30 minutes of configuration, then they join
your team
2
They join your team
As soon as you subscribe, your dedicated number is assigned. Lola or Nolan, or a name of your choice, welcomes your callers as soon as configuration is complete.
3
Seamless collaboration
Your human team keeps control. Transfer anytime, summaries, real-time dashboard.
An exceptional colleague
Trained to your standards of excellence
for impeccable reception
Perfect teamwork
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Your AI receptionist handles 85% of routine calls. For complex requests or at the guest's request, immediate transfer to your human team.
Complaint, special request, guest preferring to speak to a human: your virtual colleague knows exactly when to pass the baton. True teamwork.
Knows your regulars
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Your voice agent recognizes regular callers and remembers their preferences: favorite room, allergies, little touches.
'Hello Mrs. Smith, lovely to hear from you again! Would you like room 12 with the lake view again?' A personalized welcome that makes all the difference.
Accomplished polyglot
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Automatic language detection. Up to 30 mastered languages with natural adaptation to each accent.
Your virtual concierge switches from English to French to German without losing track. 74% of hoteliers consider multilingualism essential for their international clientele.
Warm and natural voice
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The best voice technology of 2026. A voice that embodies hospitality, not a robot reading scripts.
Choose the style that suits you: formal and prestigious for palaces, warm for boutique hotels. Lola or Nolan adopt the tone of your property.
Trained to your excellence
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Over 350 customization points. Your virtual receptionist knows your hotel inside out: rooms, services, history, recommendations.
They know suite 7 has the best view, that the chef recommends the risotto, that the spa closes at 8pm. A true team member, trained to your standards.
Collection and qualification
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Reception closed or open, your agent collects all information: dates, preferences, contact details, complete messages.
Essential: transfer to your team during opening hours. Pro and above: full collection with immediate notification by Email, SMS or WhatsApp. Every call becomes a qualified request.
Complete dashboard
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Track in real-time: call volume, duration, handled requests, complete transcriptions. Analyze and optimize your reception.
Identify call peaks, frequent questions, transfer reasons. Valuable data to continuously improve your guests' experience.
Local expert guide
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Your smart reception guides guests to your property with precise directions and knows local recommendations.
Public transport, parking, partner restaurants, local activities. Your voice agent is a true ambassador for your area.
Telemarketing filtering
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Your agent automatically detects and blocks unsolicited sales calls. Your team no longer wastes time with telemarketers.
Configurable to your preferences: automatic rejection or transfer to a dedicated department. Your smart reception identifies telemarketing calls to protect your team from unnecessary interruptions.
Your virtual concierge adapts
to every situation
Day or night, warm hospitality
that reflects the soul of your property
Reception open
Your AI colleague supports your team
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- ✓Handles 85% of routine requests automatically
- ✓Frees your receptionists for in-person hospitality
- ✓Immediate transfer to your team when needed
- ✓Zero missed calls, even during peak times
Reception closed
Excellence of hospitality, even at night
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- ✓Warm 24/7 reception like during the day
- ✓Complete collection: dates, preferences, contact details
- ✓Instant notification to your team (Email/SMS/WhatsApp)
- ✓Your staff handles requests from the first hour
In-room concierge mode
Automatically detects internal calls and activates concierge mode
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- ✓Automatic detection of calls from the hotel switchboard
- ✓Restaurant booking, spa, room service, housekeeping, do not disturb
- ✓Direct and efficient tone, guests want a solution, not a conversation
- ✓Smart transfer to the right department when intervention is needed
Hospitality that makes the difference
Your voice agent answers warmly and knows when to hand over. This is augmented hospitality.
Notifications & Tools
Every request transmitted instantly on
your preferred channels
Requests transmitted instantly
SMS
Real-time alerts on your mobile
On your Business messenger
Google Maps
Precise directions to your hotel
Complete dashboard
Track your AI voice agent's performance
in real-time
Real-time analytics
Call history
Transcriptions
Detailed reports
Automatic upselling
An invisible profit center
Premium services suggested naturally.
Extra revenue, zero effort.
15-25%
Average conversion rate
on upselling offers
+2,500 CHF
Potential monthly revenue
based on 500 calls/month
10x
Return on investment
upselling pays for your subscription
Additional sales during the call
Additional sales during the call
How does it work?
Contextual detection
Your assistant detects key moments in real-time: anniversary, business trip, first stay...
Natural suggestion
At the right moment, your agent suggests the relevant service smoothly and non-intrusively.
Tracking & Analytics
Every suggestion and conversion is tracked. Optimize your offers with data insights.
Available services
Room upgrade
Junior Suite with panoramic view
+120 CHF/night
Breakfast
Full buffet included
+35 CHF/pers.
Late check-out
Departure until 6pm
+50 CHF
Spa access
Unlimited wellness
+45 CHF/pers.
Airport transfer
Private shuttle
+80 CHF
Romantic package
Champagne + petals
+150 CHF
Early check-in
Arrival from 10am
+40 CHF
Private parking
Covered reserved spot
+25 CHF/night
Premium mini-bar
Local & organic selection
+30 CHF
Local excursion
Lake cruise or hiking
+95 CHF/pers.
Conversation example
Mr Müller (Guest)
Hello, I'd like to confirm my reservation for this weekend. It's for our wedding anniversary.
Lola (Your AI agent)
Congratulations on your anniversary! I confirm your reservation for the weekend. For this occasion, we offer our Romantic Package: champagne in room, rose petals and late check-out included for 150 CHF. Would you like me to add it to your stay?
Oh that's a great idea! Yes, please add it.
Noted! I'm immediately forwarding this to our team to prepare for your arrival. Is there anything else I can do for you?
+150 CHF generated in 30 seconds
3 tailored strategies
1
Subtle
1 suggestion max, only in very favorable context
→ Premium sensitive clientele
2
Balanced
Recommandé1-2 suggestions at natural conversation moments
→ Recommended for most
3
Proactive
Proactive suggestions, mentions ongoing promotions
→ Volume hotels, tourist packages
Pre-stay upselling
Pre-stay upselling
Personalized messages
before your guests arrive
Reservation detected
A new reservation is identified in your system
Message sent
48-72h before arrival, a personalized message proposes your services
Guest responds
The guest selects desired services directly from their phone
Your virtual concierge calls your guests
Your virtual concierge calls your guests
Proactive guest calls
for a proactive experience
Pre-arrival
Reservation confirmation and collection of special needs
Your AI agent calls the guest 24-48h before arrival to confirm details and personalize their welcome
Welcome
Personalized greeting and service presentation
A few hours after check-in, a warm call presents available services and ensures everything is perfect
Post-stay
Thank you, feedback and Google review invitation
After departure, your agent thanks the guest and invites them to leave a review, boosting your e-reputation
Available on:EliteInfinity
See plansAvailable on:ProEliteInfinity
See plansYour data in Switzerland,
your trust preserved
Database in Zurich, nFADP and GDPR compliant. No audio recordings.
Confidentiality is our priority.
All these features,
one colleague
Discover how to reinforce
your team as early as tomorrow
Human handover at any time
No commitment
Database in Switzerland in Zurich