1. Introduction and Acceptance

These Terms of Service (hereinafter "ToS") govern access to and use of the Pregia platform and its intelligent voice agent (hereinafter "the Service").

Pregia is a service published by Maxime Maadoune-Meloni (sole proprietorship being created).

By accessing and using the Service, you unconditionally agree to be bound by these ToS. If you do not accept these conditions, please do not use our services.

2. Service Description

Pregia is a SaaS (Software as a Service) platform offering an intelligent voice agent based on artificial intelligence, designed for hospitality professionals in Switzerland, France, United Kingdom, United States and Canada.

The Service includes:

• An AI voice agent capable of answering phone calls 24/7
• Automated management of reservations and information requests
• A real-time monitoring and analytics dashboard
• Voice agent customization features
• Multilingual support (up to 30 languages depending on subscription)
• Management of reservation requests forwarded to your team (Elite and Infinity plans)

3. Registration and User Account

3.1 Registration Requirements

To use Pregia, you must:

• Be at least 18 years old or act on behalf of a validly constituted legal entity
• Provide accurate, complete and up-to-date information during registration
• Be the owner of a hotel establishment or act on behalf of such an establishment
• Have the necessary authorizations to subscribe to the Service

3.2 Account Security

You agree to:

• Maintain the confidentiality of your login credentials
• Not share your account with third parties
• Immediately inform us of any unauthorized use or suspected compromise
• Be responsible for all activities performed from your account

4. Acceptable Use of the Service

4.1 Authorized Uses

The Service is intended exclusively for professional use in the management of a hotel establishment or similar services.

4.2 Prohibited Uses

You agree not to:

• Use the Service for illegal, fraudulent or unauthorized purposes
• Attempt to circumvent, disable or compromise security measures
• Reverse engineer, decompile or disassemble the Service
• Exploit, copy, reproduce or create derivative works of the Service
• Disrupt, overload or harm the proper functioning of the Service
• Use the Service to distribute spam, malicious content or harass
• Transmit viruses, malware or any harmful code
• Collect data from other users without their consent
• Impersonate another person or entity
• Use the Service in a manner that would violate the rights of third parties
• Attempt to manipulate, divert or exploit the Service's AI conversational agents (including through techniques known as 'prompt injection', role changing, internal instruction extraction or bypassing the assistant's security measures)
• Attempt to extract confidential, technical or commercial information through the Service's conversational interfaces

5. Intellectual Property

5.1 Pregia Rights

All content, features, technologies, source code, designs, logos, trademarks and elements of the Service are the exclusive property of Pregia® and are protected by Swiss and international intellectual property, copyright and trademark laws.

5.2 Registered Trademark

Pregia® is a registered trademark with the Swiss Federal Institute of Intellectual Property (IPI) under No. 848790 (application No. 01516/2026, classes 9 and 42). Any unauthorized use constitutes infringement subject to prosecution.

5.3 License to Use

Subject to compliance with these ToS and payment of subscription fees, Pregia grants you a non-exclusive, non-transferable, revocable and limited license to use the Service for your internal professional needs.

5.4 Your Data

You retain all rights to the data you provide to us (information about your establishment, configuration settings, etc.). By using the Service, you grant us a limited license to use this data solely for the purpose of providing the Service.

6. Subscriptions and Billing

6.1 Subscription Plans

We offer different subscription plans (Essential, Pro, Elite, Infinity) detailed on our pricing page. Prices are expressed in Swiss francs (CHF), all taxes included.

6.2 Trial Period

We offer a 30-day free trial for all new users, limited to one trial per company (identified by its official identification number: IDE in Switzerland, SIRET in France, Company Number in the UK, EIN in the USA, BN in Canada). A credit card is required during registration to activate your trial. If you cancel before the end of the 30-day free trial, you will not be charged. At the end of this period, if you do not cancel, the subscription starts automatically.

6.3 Billing and Renewal

• Subscriptions are billed monthly or annually depending on the option chosen at subscription
• Annual subscriptions include 2 months free compared to the monthly plan
• Subscriptions renew automatically at each billing period
• You authorize automatic payments from your payment method
• Invoices are sent by email to the address registered on your account

6.4 Subscription Modification (Upgrade / Downgrade)

Upgrade (switching to a higher plan):

• The upgrade takes effect immediately
• A prorated credit is calculated for the remaining period of your old plan
• This credit is automatically applied to your new invoice

Downgrade (switching to a lower plan):

• The downgrade takes effect at the end of your current billing cycle
• No prorated refund is issued
• You retain access to your current plan features until the end of the cycle

6.5 Late or Failed Payment

In case of payment failure, we reserve the right to suspend access to the Service until regularization. Late fees may be applied in accordance with Swiss law.

7. Termination and Cancellation

7.1 Termination by User

You can cancel your subscription at any time from your dashboard or by contacting us. Cancellation will take effect at the end of the current billing period. In accordance with Swiss law applicable to B2B relationships and given the 30-day free trial period prior to any commitment, no prorated refund will be made for the current period.

7.2 Termination by Pregia

We reserve the right to suspend or terminate your access to the Service immediately and without notice in the following cases:

• Violation of these ToS
• Persistent payment default
• Fraudulent or abusive use of the Service
• Breach of security or integrity of the Service, including any attempt to manipulate the AI conversational agents
• Repeated attempts to extract confidential or technical information through the Service's interfaces
• For any other legitimate reason

7.3 Subscription Pause

You can request a pause of your subscription for a maximum duration of 3 months. Beyond this period, the subscription will be automatically terminated.

7.4 Consequences of Termination

Upon termination, your access to the Service will be immediately revoked. Your data will be retained for a period of 90 days in accordance with nFADP/GDPR requirements, then permanently deleted, subject to our legal retention obligations. We recommend exporting your data before termination.

8. Warranties and Availability

8.1 Service Availability

We strive to maintain the Service available 24/7 with a target availability rate of 99.5%. However, we do not guarantee uninterrupted and error-free availability of the Service.

8.2 Maintenance

We reserve the right to perform scheduled or emergency maintenance operations that may result in temporary interruption of the Service. We will endeavor to notify you in advance for scheduled maintenance.

8.3 Limitation of Warranties

The Service is provided "as is" and "as available". We do not guarantee:

• Uninterrupted and error-free availability
• Correction of all defects or bugs
• Complete absence of viruses or other harmful elements
• Absolute data security (although we implement best practices)
• Perfect suitability of the Service to your specific needs

9. Limitation of Liability

9.1 Liability of Pregia

To the fullest extent permitted by Swiss law, Pregia shall not be liable for:

• Direct, indirect, incidental, special or consequential damages
• Loss of profits, revenue, data or business opportunities
• Business interruptions resulting from use or inability to use the Service
• Errors, bugs or malfunctions of the Service
• Loss, corruption or unauthorized access to data
• Acts of third parties or force majeure

9.2 Cap on Liability

In any event, the total liability of Pregia to you, whatever the cause or form, shall not exceed the total amount of fees paid by you during the 12 months preceding the event giving rise to liability.

10. Personal Data Protection

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these ToS.

We are committed to protecting your data in accordance with the Swiss Federal Data Protection Act (nFADP) and the General Data Protection Regulation (GDPR). All data is hosted in Switzerland (Zurich) and Europe, guaranteeing complete sovereignty over your information.

11. Modifications to the ToS

We reserve the right to modify these ToS at any time. Modifications will take effect upon publication on our website.

In case of substantial modification, we will inform you by email or via a notification in the Service at least 30 days before the new conditions come into effect.

Your continued use of the Service after the modifications come into effect constitutes your acceptance of the new ToS. If you do not accept the modifications, you must stop using the Service and cancel your subscription.

12. Applicable Law and Jurisdiction

These ToS are governed by and construed in accordance with Swiss law, excluding its conflict of law rules.

Any dispute relating to the interpretation, performance or termination of these ToS shall be subject to the exclusive jurisdiction of the courts of the Canton of Vaud, Switzerland, subject to appeals to the Swiss Federal Supreme Court.

13. Miscellaneous Provisions

13.1 Entire Agreement

These ToS, together with our Privacy Policy and General Terms of Sale, constitute the entire agreement between you and Pregia regarding the use of the Service.

13.2 Severability

If any provision of these ToS is found to be invalid or unenforceable, the other provisions shall remain in full force and effect.

13.3 Waiver

Failure by Pregia to exercise any right provided by these ToS shall not constitute a waiver of that right.

13.4 Assignment

You may not assign or transfer your rights and obligations under these ToS without our prior written consent. We may assign our rights and obligations at any time without your consent.

14. Contact

For any questions regarding these terms of service, contact us:

• Email: contact@pregia.ch
• Website: pregia.ch
• Company being incorporated